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Mapping it out November 6, 2006

Posted by MadRad in IT.
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All is rosey in the garden of Connecting for Health isn’t it? No one complaining; no bad news.

But maybe there is another reason….

Managers have attacked the Connecting for Health IT project for ‘bullying’ people into talking down problems on the ground.

West Herts primary care trust IM&T service manager Roz Foad was among speakers at an IT conference who criticised the scheme to create an NHS-wide clinical computer system.

She told HSJ: ‘There is a bullying aspect to Connecting for Health.’ Local staff felt unable to voice their concerns, she added. ‘We are not allowed to put out anything that is not spin”

(HSJ 9/11/06)

For a year and a half our RIS has quite happily sucked information from PAS as required. Any address changes automatically came over to RIS.
New PAS – a bit slow, other problems with the interface but, still information seemed to come over. Within two weeks of PAS we noticed an increase in the number of DNAs into the department.
Dug a bit deeper. All appointment letters are generated by RIS using the patient demographics. Some letters were going out with partial addresses- no post towns, counties our postcodes.
Looked further. RIS and PAS were talking but every time PAS received updates from the Spine (the data system carrying patient information for the whole of England [1]) the address details were amended, and mapped seemingly to random fields in the address, leading to the problems previously mentioned.
So the spine is wrong; it needs modifying.
But no, they can’t do that. It’s a national system. It can’t be modified.
So, instead, we have currently applied 11 patches (and counting) to our interface to cope with the various permutations of address coming over.

DNAs are down again…but what a bunch of twats!

[1] Remember it’s not a national health service as far as computing goes – politics gets in the way – but that’s another story

What’s wrong with Agenda for Change – Part 1 October 31, 2006

Posted by MadRad in General.
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Scream 

AfC was sold as an engine for promoting role development.

Far from acting as a motivator for role development it has had the opposite effect. In the past financial inducements could be offered. For example I have undergone significant education and performance audits to report scans rather than letting them sit in a pile for two weeks. A couple of years ago I could get a little over £1k as a reporting allowance. This may sound a lot but for that I am exposing myself to a lot more risk and chance of litigation. Formy  own protection it is suggested I join the Medical Defence Union; which, of course, costs money [1]. Now, under AfC, as a modality superintendent I am already a band 7. Reporting won’t take me up a band. No more money – so why do it? All that extra risk for nothing.

I am not the only one of this opinion. An unnamed source at the SHA has admitted AfC is more of a barrier to role/service development than a motivator. ’Bloody nightmare’ were her actual words. 

[1] I assume that by this stage there will be cries of ‘Quacktitioner’ but in this instance I disagree (well I would wouldn’t I). Numerous studies have show suitably trained and experienced radiographers’ performance equal or exceed that of radiology SPRs (or senior registrars in old money). Give me time and I might did out the refs. Before I could report I had to demonstrate 95% concurrence with the consultant radiologist’s report. There isn’t normally 95% concurrence between consultant radiologists. Reporting radiographers are taught to understand their limitations. If I’m not happy with a scan I will ALWAYS seek consultant guidance.

The simple fact is there will never be enough radiologists. You don’t want radiographers to report then don’t ask for so many x-rays. Failing that be prepared for them to be sent oversees for reporting.

Dying alone, among strangers October 27, 2006

Posted by MadRad in NHS & Politics.
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Patricia Hewitt

So Patricia Hewitt thinks that patients will vote with their feet and refuse to be treated at a poorly performing hospital (HJS, 26/110/06, p6) which she obvoiusly see as a good thing.

She is clearly not of this world.

Vaste rural swathes of the county do not have the luxury of competing local hospitals to shop around between. They are not like London, Manchester, Birmingham…or Leicester [1].

My little hospital is in the middle of nowhere.
It’s 30 miles to the nearest alternative hospitals. 30 miles of A-roads heaving with tractors. 30 miles of B-roads and dirt tracks for some people. Generally public transport is dire. Some villages do not even have a daily bus service to these alternative locations, they have a weekly one.
The trains are often unreliable. We are at the end of the line (literally), if a train is running late the train terminates early and it turned round to avoid any fines for late running throughout the day. The passengers are turfed out onto a bus to complete the journey [2].

In some cases our patients have already travelled 30 miles to get to us and would have to continue for another 30 to one of these alternative sites.

When you are ill, quite naturally, you feel insecure. You want visitors. You want your friends and relatives to talk to. You don’t want to be a two hour bus journey away, at the end of a phone costing 30p a minute, and which costs your nearest and dearest an arm and a leg to call.

The result of this nightmare scenario is ultimately that of a two tier network of hospitals.
The bright shiney income generating hospitals in cites and hospitals attended by the affluent and those fit, able and willing to travel.
And the other sort. The rural hospital for those too poor to travel. Those too ill to travel backwards and forwards possibly two or three times a week. Those who want to be near their relatives not face death miles from anyone they know or care for. Hospitals quietly spriralling into decline as their income is gradually sucked away.

At the moment all the talk is of community, local accountability, supporting the needs of the people. If a community needs a hospital then it needs a hospital. It should be a strategic decision. If it’s failing. Support it. Facilitate its development. What point is there in saying “you made your bed, now lie in it”? Is that supporting the community?

Patricia’s vision: Dying alone, among strangers.

Great!

[1] Besides aren’t nearby hospitals with duplication of services considered wasteful? See the Watford General/Hemel Hempstead battle.

[2] A few months ago there was a protest when passengers refused to get off – eventually the train did go to its supposed destination.

DIY October 25, 2006

Posted by MadRad in General.
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 Flood

Over two thousand pounds for a new radioactive flood source [1] and I still have to put the wheels on the case myself!!
[1] think large, rectangular radioactive tea-tray. Used to produce a uniform field of radiation for quality control of gamma cameras. Needs a large lead-lined box to cart it around in.

Chinese whispers October 24, 2006

Posted by MadRad in Clinical.
2 comments

Sometimes I get so bloody annoyed.

Patient comes into casualty Friday afternoon with chest pain. Has a chest x-ray and gets admitted to the ward [1].
Saturday morning is seen in the post-take ward round and told it could be a PE. The doctor requests both a CTPA and a VQ scan [2], tells the patient they needs a VQ scan then sends them home on Tinzaparin  (a blood thinning agent), telling them to ring up the radiology department on Monday to arrange it.
Patient duly rings up the nuclear medicine department on Monday, who know nothing about the scan.
The patient chases up the ward while nuclear medicine try to chase up from their end.
The doctor worked the weekend, and has gone home. Eventually thwo forms, the one written sometime Saturday, and the one hastily written on the ward Monday finally arrive Monday lunchtime. The patient is contacted, but has a 40 mile drive to get to the hospital.
We finally finish scanning the patient at 4pm. Consultant radiologist has a look and tells us, and the patient, the scan is clear. We cancel the superfluous CTPA.
Unfortunately the patient has been told there is a small fluid level on the chest x-ray and, quite rightly, is worried. They don’t want to go home without some reassurance as to what is going to happen.

Do they go home? Do they go to the ward?
The ward know nothing. They suggest one of two doctors to bleep (depending on what time the patient was seen on Saturday) but can’t help otherwise.
I bleep one of the numbers given. Luck first time. This is the medical registrar.
He wasn’t working at the weekend.
He doesn’t know the patient.
But he has had a message left to tell the patient to stop the Tinzaparin if the scan is normal.

We know that.
What the patient want’s to know is the significance of the chest x-ray appearances?
Does it need treating?
Does it need treating in hospital?
Will it go away all on its own?

Ward or Home?

Weekends always seem to be a disaster waiting to happen. We have to rely on Chinese whispers and the hope that some form of continuity exists somewhere [3].

I hasten to add this is not a criticism of any one person or indead the medical profession as a whole but of the system in general; it goes on all the time and it has got worse since the weekend was split up into days.

At least in the bad old days with one team covering from Friday night to Monday morning they may have been knackered but they didn’t have to rely on messages being passed from team to team to team.

[1] Obviously has a lot more done too but this is probably irrelevant to this post.

[2] Incidentally has anyone noticed since the diagnostic targets came in there seems to be a scatter-gun method of requesting for diagnostic tests. If the past the most appropriate test was requested and further investigations were carried out if required.

Now there is an ever-deceasing window in which to fit all diagnostic tests and recently there seems to be an increase in multiple simultaneous examination requests for the same problem eg VQ scan AND a CTPA, Small bowel follow-through, labelled red cell scan AND a gastroscopy, MRI AND a bone scan of a swollen sterno-clavicular joint.

[3] If possible try to come into hospital on a weekday morning. That way you’ll have several hours of the same team looking after you. Don’t make it too early though. All the discharges will be waiting for their drugs to take with them and there won’t be any free beds.

Hidden Agenda October 20, 2006

Posted by MadRad in General.
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Scream 

A constant theme I will harken back to in times of little news or of anything else interesting happening is that of Agenda for Change (henceforth referred to as AfC).

The NHS is one of the largest employers in Europe employing over 1.3 millions people.  The NHS workforce strategy aims to make the NHS a great place to work and Agenda for Change is one way of achieving this.  Agenda for Change is a new pay and reform package that will ensure that people who work in the NHS are paid on the basis of equal pay for work of equal value.

It didn’t work. It’s still a shit place to work and its getting deeper. It certainly doesn’t ensure equal pay for equal work.

It was rolled out nationally from 1 December 2004, with pay and most terms and conditions backdated to 1 October. The aim was for 100% assimilation by 30 September 2005.

Despite what propoganda may have been issued from the DoH, it still hasn’t.

This was a collective agreement between all the major health unions and the Government so, of course, everyone is happy with it. Aren’t they?

What’s your problem? October 17, 2006

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Wika Man

The other day I was using a strange computer [1] and decided to catch up with the latest musings of Dr Crippin. Being somewhat old and forgetful [2] I googled “nhs blog doctor” to help out. I found not only the necessary address but also this entry in Wikablog.

“Duly noted are his irrational attacks and uninformed hatred of ME sufferers (now ME patients who haven’t embraced the controversial diagnosis of chronic Lyme disease — those who have are now exempt from his excoriation as they have entered the sacred walled garden of Crippen Compassionland). One wonders what his employers make of his online rantings, or the GMC regarding his parading of his unwanted patients on a blog. Where does a “full time” NHS doctor get the time for such idle pursuits, we wonder, when there are so many medical journals to be read? “

I don’t know what the author’s problem is. I can understand them taking umbrance at Dr C’s opinion on ME but what problem do they have with him blogging? What do they think a doctor’s life should be?
Wake up, eat, go to work, do doctoring things, go home, read learned tomes, eat, read journals, go to bed?

Just to make sure I am not tarred with the same brush I would like to point out:-

  • There is insufficient space in the hospital car park.
  • Staff have had their spaces taken away for patients to use [3]
  • I live in the middle of nowhere
  • The bus service is crap
  • This means I have a 15 minute walk to and from the car twice a day.
  • I therefore have ample time to type with my thumbs as I walk onto my Nokia 9300 [4].

Please don’t run me over.

[1] By strange I mean someone else’s computer, not one with a spiked keyboard, self-waxing mouse and a screen which is only visible in the near infra-red.

[2] Is being ageist about yourself illegal yet?

[3] More complex than that but that is another rant in itself.

[4] A skill acquired typing university coursework on a 30 minute walk home onto an old Psion 3a some years ago.

It Lives! October 17, 2006

Posted by MadRad in IT.
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Meatloaf/Jim Steinman 

Lorenzo is now talking to the spine!

The interface is up!

Still need to check the old PAS for anyone not on the new one.

 But, as Meatloaf said – Two out of three ain’t bad

Lorenzo is Go October 16, 2006

Posted by MadRad in IT.
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Lorenzo 

Good news!

Well we went live with the new PAS this weekend and updated all our hosital numbers to the new 10 digit format [1].
Now PAS won’t talk to RIS – a problem with the interface. This means we can’t pull patient details over from PAS. We’re OK if they’ve been in Radiology before, but it all falls apart if they haven’t.
Firstly we need to search the new PAS and hope they’re there, but we only imported patients who had been treated by the hospital over the last two years [2] so there’s a fair chance they’re not..
Next we have to search the old PAS and try there. If we find them then we have to book the patient onto the new PAS using the number from the old PAS prefixed with our four figure hospial ID.
Still with me? If the patient is on neither PAS [3] we have to contact the central ‘data spine’ to find the patient then register then on the new PAS. This was taking up to 20 minutes per patient over the weekend [4].
Once we have a new hospital number we pull the patient details over and book them.
Like we could do in 10 seconds on Friday!

Still think the ID card system will be workable?

“Sorry to keep you sir. Just join the crowd behind me while I wait 20 minutes to retrieve your biometrics”.

…And the radiologists couldn’t retrieve images to report for several hours which, as this is what are paid to do, seems a tad wasteful.

[1] Perhaps someone in the health infomantics world could explain why acute trust patient numbers begin with ‘R’ while PCT numbers begin with ‘5′; contrywide, not just locally. There must be some form of logic, but it escapes me.

[2] And anyone under 25 or with a history of cancer

[3] Note I don’t say PAS  system like everyone seems to. That would means Patient Administration System system – for some reason that makes me irrationally annoyed.

[4] According to an email from the IT dept BT were looking into it. When I left to go home we had no notification that it had been sorted. If it takes BT as long as it did to fix my ISDN line … but that’s another story.

Dear David October 12, 2006

Posted by MadRad in NHS & Politics.
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The excellent Dr Crippin has been invited to write on webcameron in the guest blog.

Given the chance, this is what I would like to say

“Dear David
Just like many did for JFK’s death I can remember where I was when Thatcher resigned. The whole bowling alley cheered, and I cheered with them.
I watched with disbelief as John Major crept in 1992 and, on a portable TV in casualty, with unconcealed joy as the results came through in1997.
By this time I had been working in the NHS for 10 years. I had seen healthcare devestated by the internal market. I saw GP fundholding dividing patients into those who could have and those who had to wait. My wife had seen examples in a specialist paediatric intensive care unit where sick children were made to wait until a senoir manager at the referring Trust was found to authorise the expenditure. I was convinced that given five more years then NHS would have been broken up like the railways. Divided up into Trusts and each sold off to the highest bidder.
I believed the Tories were evil. Socially divisive. I felt ashamed for voting Conservative in 1983. I thought I could never trust them again with the NHS.
Then Labour came along, and it was good … and then it wasn’t.
At first the money came in. We felt valued. We weren’t competing with our neighbours. Much needed staff were appointed. Money started to flow in to develop staff.
Targets had the effect of driving waiting lists down. but they turned us into a sausage machine. Quantity of care triumphed over quality.
And then, while enjoying its “best ever year”, the NHS it turned irretrievably to shit. After concentrating for so long on high profile targets, Trusts had relaxed on finances.
The truth of Agenda for Change hit. AfC was the biggest possible disaster you could imagine. Poorly, and still incompletely implemented, inconsistancy abounds. It was far more costly than we were told (to the tune more than two hundred million pounds), divisive and demoralising. It did not meet the prime objective of equal pay for equal work. Far from ecouraging flexibility of working it has acted as a barrier to role development.
Overnight the emphasis shifted. Breaking even within three months became the prime objective. Panic measures took over. Much needed staff were longer needed. Funding for education dried up. Morale plummetted.
And here we are.
We are sick of change. We are sick of targets. We are sick of playing catch-up. We are sick of the dumbing down of the professions.

You tell us “We will serve and support the National Health Service. We will never jeopardise the NHS by cutting its funding.” and that you “believe the creation of the NHS is one of the greatest achievements of the 20th century.” You say change is necessary but that it “must come from the bottom up; driven by the wishes and needs of NHS professionals”.

Have you really turned your back on the old guard as thoroughly as New Labour did with Old Labour? Are you just saying what we want to hear? Will the mask slip once if you come to power and we all return to the rampent xenophobia, slash and burn, privatise everything, greed is good, poverty is your own fault Tories we learnt to avoid in the 80s? Or is it genuinely a new form of Conservative party? The spectre of Tebbit still looms in the background and I still live in fear of ‘The Mummy returns’

I don’t trust you yet, but at least I am listening now.”